Latest news for Baxi Group 
heateam achieves seventh position in 2010 Top Call Centres for Customer Service(26/11/2010)
UK boiler manufacturer Baxi Group’s after sales operation heateam has be ranked seventh in the 2010 Top 50 Call Centres for Customer Service. It is the only heating company to be in the top 10, and beat some of the UK’s best known brands. Lee Robinson, Baxi Group Customer Service Director, said: “This is a fantastic achievement for heateam and we are delighted with this result. We built on our results from last year, when we came 18th, list... [more]
Baxi Group welcomes changes to the Benchmark scheme(13/10/2010)
From 1 January 2011, gas engineers will need to make sure they fill out the Benchmark checklists on completion of every boiler installation they do, and leave it with the householder in order for the appliance’s warranty to be valid. The checklists are included within the manufacturer’s installation instructions. In a bid to rid the industry of ‘cowboys’, Baxi Group has joined the other UK gas boiler manufacturers in a campaign to link the co... [more]
Baxi Group opens twelfth satellite training centre in Cornwall(04/08/2010)
Baxi Group has opened its latest satellite training facility in Liskeard, Cornwall, bringing the total number of Baxi Group training centres to 12 situated in all areas of the UK. The new Baxi Group Training Suite is based at South West Assessment and Training (SWAAT), conveniently close to the A38, making it ideal for installers based in Devon and Cornwall. Between them, SWAAT proprietor Mike Kent, Sally Kent, his daughter and trainer spe... [more]
heateam call centre voted one of the Top Call Centres for Customer Service(29/10/2009)
Baxi Group’s Warwick based after sales operation heateam, has been named as one of the 2009 Top 50 Call Centres for Customer Service following the UK’s biggest ever call centre benchmarking exercise. The study was conducted by independent market research company GfK NOP, who made 16,800 mystery shopper enquiries to the call centres to identify the best performers. Each call centre was rated, using over 50 criteria, on timeliness, ease of us... [more]
Main is the CORGI Heating Manufacturer of the Year(15/09/2009)
Main has been awarded the CORGI Heating Manufacturer of the Year 2009 at an awards ceremony held at the Ricoh Arena in Coventry. The event was hosted by comedian Stephen K Amos and was attended by many leading figures in the heating industry. Mark Kelly, CEO Baxi Group UK and Ireland, collected the award on behalf of Main. Jim Boyce is Sales Director for Main. He said: “We are delighted to be acknowledged by the industry as the Heating Ma... [more]
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