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heateam call centre voted one of the Top Call Centres for Customer Service
(29/10/2009)

Baxi Group’s Warwick based after sales operation heateam, has been named as one of the 2009 Top 50 Call Centres for Customer Service following the UK’s biggest ever call centre benchmarking exercise. The study was conducted by independent market research company GfK NOP, who made 16,800 mystery shopper enquiries to the call centres to identify the best performers. Each call centre was rated, using over 50 criteria, on timeliness, ease of use, reliability, staff knowledge and personal servi... [more]

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